T h e  C o m p a n y

  As  a  S y s t e m  I n t e g r a t o r

  As  a  S o f t w a r e P r o d u c t  S u p p l i e r

  I n t e g r a t e d  L o g i s t i c s  S u p p o r t

CommPower is fully qualified and staffed to comply with a customer-specified Integrated Logistics Support (ILS) program, including preparation of tailored documentation, planning and conduct of training courses, and definition, supply, and refurbishment of site/depot-level spare parts. Software maintenance support for the company’s standard products is purchased on an annual basis and includes correction of reported deficiencies in accordance with a priority system (based on error severity) as well as periodical product updates.

CommPower maintains strict configuration management for all released products. For each product release, a separate configuration "branch" is created that contains all software, drivers, and data used to build and test that particular release. Using this method, errors encountered in the field can be reproduced quickly and concisely. Further, patches can be generated quickly and easily with very little risk to the installed operational base. All software branches are maintained for at least 2 years, or until 2 major releases (as opposed to maintenance releases) have been shipped (whichever comes last).

All platforms supported by CommPower for a given product offer identical functionality. This functionality crossover is guaranteed by the fact that the core source code is common among all platforms. Within CommPower, all code development takes place on an NT platform. Thus, all product enhancements, whether desired for UNIX or NT, are performed and tested on the NT platform first and then ported to the HPUX/Solaris platforms. Hence, for all CommPower products, the NT versions exhibit the latest in functionality and are released before their UNIX counterparts.